Have you tried to send bills or invoices that you know are in QBO, only to find that you can't see them in Routable?
The most likely culprit is that the company record in QBO has not yet been added to Routable - therefore, Routable hasn't yet imported the bills and invoices associated with that company.
What does it mean for a company to be added to Routable?
The Routable <> QBO two way sync allows invoices and bills to be imported from QBO into Routable, and allows Routable to update QBO with updates to your transactions.
In order to enable this, Routable needs to know which companies from your ledger you want to transact with. To properly add a company, Routable requires:
- Contact first name
- Contact last name
- Contact email address
Are you seeing this notice?
If so, no worries, we just want to make sure that your QuickBooks vendor and customer records are properly synced. Steps below!
First, lets find this company in your QuickBooks Online Integration Settings
If, while trying to pay a vendor, or invoice a customer, you run into this red alert, please click the blue hyperlink that says "add missing vendor info" or "add missing customer info"- it will direct you to your QuickBooks Online integration settings.
Once you're there, scroll to your Synced companies section and you'll see a table with every company on Routable and QuickBooks Online.
We recommend entering the desired company name in the search field:
Next, add the missing company record
Click the "Add" button to open a dialog window that will give you an option to add the QuickBooks record.
Confirm or edit the vendor details, and add a payment method if you so choose.
Before you jump out of this dialog window make sure to click the "Add company" button 😉
You're all done! What's next?
That's it! Now those existing invoices and bills should show up on Routable.