Have questions about what your payable status means? We provide a breakdown of these different statuses.
The common workflow
When you send a payment to your vendor, it will stay in a "Pending" state until they elect to accept payment. Please note that this status may be skipped if your vendor already has a payment method associated with their account.
If this is your first time interacting with this vendor on Routable, they may need to add a verified payment method (bank account or mailing address) before they can proceed.
Once your vendor elects to accept your payment, this transaction should move to an "Initiated" state.
In the example above, "Expected Jun 17, 2019" means your vendor will receive funds by this date.
If your vendor already had a payment method on file, they may not need to elect to accept payment, and therefore your payment will start off in this status.
Once your funds have reached your vendor's bank account, Routable will update the status to "Completed" - confirming that this transaction is now finished, and no further action needs to be taken.
In the example above, "Transferred Jun 17, 2019" means your vendor received funds on this date.
⭐ Note: In some cases, payments may fail after they have
Completed status. This happens when banks are late notifying us about an error with the bank account. When this happens you will receive an email notification alerting you about the failed payment.
If payment was sent to your vendor via check, Routable will also update the status to "Completed" - confirming that this transaction is now finished, and no further action needs to be taken.
In the example above, "Transferred Jun 17, 2019" means your vendor received funds around this date.
Please note that we do not provide tracking numbers for checks and that the delivery date written below the status constitutes our best estimate - sometimes, local post offices may be off of this date by a day or two.
A "Processing" status reflects a transaction that is being prepped to send. Usually, by the time you refresh your page, the payable will have finished processing.
If you see an item in a "Completed" status, but the text underneath says that a transaction was completed outside of Routable, it means that you (or a team member) marked the payable as paid outside of Routable.
A "Canceled" status means that you (or a team member) canceled a pending payment.
A "Ready to send" status means that your payment has yet to be sent to a vendor, and no send date has been elected.
You can send or schedule this payment whenever you choose. Your recipient hasn't received any notification regarding this payment, and no funds have started to move.
A "Scheduled" status means your payment is scheduled to send on a future date.
Your recipient hasn't received any notification regarding this transaction, and no funds have started to move. Once the send date arrives, your vendor will be notified.
If you have approval settings turned on for your company, the "Needs approval" status will be active until one of your company approvers can confirm the details of your payment.
If you are connected to a ledger and are using the inbox feature, you may see the "Added to Inbox" status for bills that were first uploaded the Inbox. No further action is needed here - this status will change on its own once it leaves the inbox.
The problem states
Please contact support to fix an item in these statuses.
A "Failed" status means that a transfer for your payment was initiated, but ran into obstacles while trying to complete. Common reasons include:
The receiving bank rejected funds, or;
The bank account wasn't able to be located.
An "Issue" status means that a transfer for your payment couldn't be initiated, and therefore couldn't leave the Routable platform.
An "Error" status is the rarest of the problem statuses. We'll have to dig in to the nitty gritty details to find out what went wrong and how we can fix it.