Canceling a payable or receivable

You can easily cancel a payment in Routable by clicking the Cancel button at the top of the payment thread.

⭐️ If the Cancel button is not available, you might have missed the cancellation window. Send a note to our Support team for more details on a payment.

Canceling a payable

• Navigate to the payable you would like to cancel.
• At the top of the item thread, click the Cancel button.
• On the right side panel, confirm details for canceling the payment.
• Click the Cancel payment button at the bottom of the panel and a confirmation message will appear.
• Your vendor should receive an email to confirm that the payment was canceled. (📸 Screenshot)

Canceling a receivable

• Navigate to the receivable you would like to cancel.
• At the top of the item thread, click the Cancel button.
• On the right side panel, confirm details for canceling the invoice.
• Click the Cancel invoice button at the bottom of the panel and a confirmation message will appear.
• Your customer should receive an email to confirm that the invoice was canceled. (📸 Screenshot)

Canceling a check payment

Routable’s cancellation window for a check is 3 hours from the time you send the payment.

e.g. Let’s say you send a payment at 8:47am PT. It will need to be canceled before 11:47am PT on your side. If you miss that window, reach out to our Support team.

If you need to cancel, void, or issue a stop payment on a check that has already been sent:

1. Contact your bank to void the check, then
2. Contact our Support team to update the status of your payment in Routable

When to cancel an ACH payment ⏰

Here's a breakdown of when you can successfully cancel an ACH payment based on the payment status.

Still have questions on canceling a payment? Send our Support team a note!