You can easily cancel a payment in Routable by clicking the Cancel button at the top of the payment thread.
⭐️ If the Cancel button is not available, you might have missed the cancellation window. Send a note to our Support team for more details on a payment.
Canceling a payable
- Navigate to the payable you would like to cancel.
- At the top of the item thread, click the Cancel button.
- On the right side panel, confirm details for canceling the payment.
- Click the Cancel payment button at the bottom of the panel and a confirmation message will appear.
- Your vendor should receive an email to confirm that the payment was canceled. (📸 Screenshot)
Canceling a receivable
- Navigate to the receivable you would like to cancel.
- At the top of the item thread, click the Cancel button.
- On the right side panel, confirm details for canceling the invoice.
- Click the Cancel invoice button at the bottom of the panel and a confirmation message will appear.
- Your customer should receive an email to confirm that the invoice was canceled. (📸 Screenshot)
Canceling a check payment
Routable’s cancellation window for a check is 3 hours from the time you send the payment.
e.g. Let’s say you send a payment at 8:47am PT. It will need to be canceled before 11:47am PT on your side. If you miss that window, reach out to our Support team.
If you need to cancel, void, or issue a stop payment on a check that has already been sent:
- Contact your bank to void the check, then
- Contact our Support team to update the status of your payment in Routable
When to cancel an ACH payment ⏰
Here's a breakdown of when you can successfully cancel an ACH payment based on the payment status.
Status | When to cancel |
Ready to send, Needs approval, or Pending | Cancel the payment at any time. |
Scheduled | Cancel the payment before the scheduled date or after sending the payment. |
Initiated | Cancel the payment before 2pm PT/5pm ET on the day the payment was initiated. |
Completed | The Cancel button will not be available because the cancellation window has passed. Get in touch with our Support team if you need a hand with a payment. 🤝 |
Still have questions on canceling a payment? Send our Support team a note!