You can easily cancel a payment in Routable by clicking the Cancel button at the top of the payment thread.

⭐️ If the Cancel button is not available, you might have missed the cancellation window. Send a note to our Support team for more details on a payment.

Canceling a payable

  • Navigate to the payable you would like to cancel.
  • At the top of the item thread, click the Cancel button.
  • On the right side panel, confirm details for canceling the payment.
  • Click the Cancel payment button at the bottom of the panel and a confirmation message will appear.
  • Your vendor should receive an email to confirm that the payment was canceled. (📸 Screenshot)

Canceling a receivable

  • Navigate to the receivable you would like to cancel.
  • At the top of the item thread, click the Cancel button.
  • On the right side panel, confirm details for canceling the invoice.
  • Click the Cancel invoice button at the bottom of the panel and a confirmation message will appear.
  • Your customer should receive an email to confirm that the invoice was canceled. (📸 Screenshot)

Canceling a check payment

Routable’s cancellation window for a check is 3 hours from the time you send the payment.

e.g. Let’s say you send a payment at 8:47am PT. It will need to be canceled before 11:47am PT on your side. If you miss that window, reach out to our Support team.

If you need to cancel, void, or issue a stop payment on a check that has already been sent:

  1. Contact your bank to void the check, then
  2. Contact our Support team to update the status of your payment in Routable

When to cancel an ACH payment ⏰

Here's a breakdown of when you can successfully cancel an ACH payment based on the payment status.

Status

When to cancel

Ready to send, Needs approval, or Pending

Cancel the payment at any time.

Scheduled

Cancel the payment before the scheduled date or after sending the payment.

Initiated

Cancel the payment before 2pm PT/5pm ET on the day the payment was initiated.

Completed

The Cancel button will not be available because the cancellation window has passed.

Get in touch with our Support team if you need a hand with a payment. 🤝

Still have questions on canceling a payment? Send our Support team a note!

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