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Please enter the details of your request.

The feature or component of Routable you need assistance with.

Urgent = Complete business stoppage | High = Need resolution same business day to prevent business stoppage

Input one or more payment IDs, separated by comma

Examples: vendor didn't receive check, incorrect recipient info, etc.

Sending = where the funds are being sent FROM | Receiving = where the funds are being sent TO

Example: Stride Bank, Natl Assoc Tr Of Enid ***2407

Check the box if the delivery method needs to change. Otherwise, leave the box unchecked.

Check the box to confirm that we can proceed with processing this request.

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