Email notifications your vendors may receive from Routable

📧 Email

📝 Description

👋 Notes

Payment of ${amount} sent from {YourCompany}

When a payment is released we'll notify a vendor that their funds is on their way.

We'll ensure that your vendor knows the appropriate delivery time for receiving their funds.

New payment of ${amount} from {YourCompany}

When a payment is sent to a vendor and their payment method is not set.

If a vendor's payment method is not set they'll be able to add a payment method through this email (there's a button that will direct them for vendor onboarding).
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You can re-send this email with our Reminder option.

Payment of ${amount} from {YourCompany} canceled

When you cancel a payment that was previously sent, your vendor will be notified of the cancellation.

Payment of ${amount} from {YourCompany} failed

When your payment fails to process, your vendor will be notified.

You'll also received a notification that a payment failed, and we'll provide you with more explanation about what caused the failure.

📧 Email

📝 Description

👋 Notes

Register to be paid by {YourCompany}

An email with a button for a webpage that will instruct them how to confirm their contact info, add relevant entity info, and select a payment method.

You can re-send this email with our Reminder option.

Thanks for registering to be paid by {YourCompany}

Once a vendor has added all their relevant information they will receive a confirmation email.

📧 Email

📝 Description

👋 Notes

Update how you get paid from {YourCompany}

An email with a button for a webpage that will instruct them how to add a new payment method.

Thank you for updating your payment method for {YourCompany}

Once a vendor has updated their primary payment method they will receive a confirmation email.

📧 Email

📝 Description

👋 Notes

Bank account verification needed

We send this when the vendor adds a bank account while onboarding and is waiting for micro-deposits for account verification.

This will only be sent if a vendor was invited to add their payment method through Routable link, and they themselves opted to add a bank account via manual entry (typing in their account and routing number).

Bank account verification failed

❌ Failure State
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We send this when the vendor added a bank account and enters the wrong micro-deposit amounts.

Micro-deposits will be send 2-3 business days after they enter their bank account. This is only occur if they choose to add a bank account via manual entry (typing in their account and routing number).

Incorrect bank account information provided

❌ Failure State
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We send this when a vendor added a bank account and the account isn’t valid.

More than likely they mistyped their account and routing number, or their bank account is no longer active.

Please verify your bank account

✅ Success State
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We send this when the vendor adds a bank account and the micro-deposits are complete.

At this point two micro-deposits have appeared in their bank account and they can enter the amounts to verify the account.

📧 Email

📝 Description

👋 Notes

Provide your tax information to {YourCompany}

An email with a button “provide tax information” for a webpage that will instruct them to provide tax details and attach W8/W9 tax forms