For new customers as of 2024, this article explains when you'll receive your Routable invoice and the ways you can pay it. For all other customers, go here to learn how to pay your Routable bill.
When and how you'll receive your invoice
We email your Routable invoice as a PDF at the start of each month, usually on the 1st or 2nd business day. Occasionally an invoice may arrive a few days later.
If you haven't received your invoice by the 5th business day of the month, contact us at billing@routable.com.
Ways to pay
You can pay your Routable invoice in one of two ways.
Option 1: Pay by credit card
Click the payment link on your invoice and follow the prompts to enter your card details. No setup is needed.
Option 2: Pay by ACH through Routable or your preferred payment platform
If you're paying through another payment platform, email billing@routable.com to request Routable's bank details and W-9. Please include your invoice number in the payment memo.
If you're paying through Routable, follow the two steps below.
Step 1: Add Routable, Inc. as a vendor
This is a one-time setup. In your Routable dashboard, create a new vendor and invite Routable to onboard, using these details. Routable will complete the onboarding request and provide our bank details and W-9.
- Vendor name: Routable, Inc.
- Contact email: success@routable.com
- Contact first name: Routable
- Contact last name: Billing
Step 2: Pay the invoice
- If the invoice is already in your Routable Inbox, open it and pay it to the Routable, Inc. vendor.
- If it isn't in your Inbox, click New to create a bill for Routable, Inc., enter the invoice amount and number, and pay it.
Choose your Routable balance or a connected bank account as the payment method.
Routable's W-9
If you pay through Routable, Routable provides its W-9 when it completes your vendor onboarding request. Otherwise, email billing@routable.com to request a copy.
Frequently asked questions
Do I need to add Routable as a vendor to pay by credit card?
No. You can pay by credit card directly from the link on your invoice. The vendor is only needed to pay from your Routable account.
How do I change my billing email?
To change the email address where we send your Routable invoice, please email billing@routable.com with your new billing email address. The change will occur the next billing cycle.
Do I need to create the vendor every month?
No. Once Routable, Inc. is set up as a vendor, you can use it for every future invoice.
Who do I contact with billing questions?
Email billing@routable.com and our team will be glad to help.