Auto logout is a security feature that helps safeguard your organization's Routable accounts. Terminating user sessions after periods of inactivity adds an extra layer of protection against unauthorized access of your Routable account and your organization's data.
Understanding auto logout settings
Routable offers two workspace-level settings that you can customize to your organization's security and compliance needs to manage user sessions:
- Inactivity timeout: This setting determines the duration of inactivity (no HTTPS requests to the server) after which a user's session will be automatically terminated. By default, the inactivity timeout is set to 2 hours.
- Force timeout: This setting establishes a maximum time limit for user sessions regardless of their activity. Once this time limit is reached, the session will be terminated. By default, the force timeout is set to 1 week.
Configuring auto logout
To configure the auto logout settings for your workspace, reach out to our Support team and they will work with you on this configuration change. Note: You must have a Routable Administrator role to request these changes.
Important notes
- Auto logout settings are applied at the workspace level. All users within a given workspace are subject to the configured settings.
- The inactivity and force timeout settings work independently. The session will be terminated based on whichever condition is met first.
- Once a user session is terminated due to auto logout, the user will need to log in again to access their Routable workspace.
We recommend regularly reviewing and adjusting your auto logout settings as needed to maintain a balance between security and user convenience.
If you have any further questions or require additional assistance, please don't hesitate to contact our Support team.