Sometimes you need to update your NetSuite integration credentials. Whether someone in your organization has revoked their access token for whatever reason or if you simply need to authenticate with another user, follow the steps below to update your credentials.
Creating an access token in NetSuite
If you have a need to update your NetSuite integration credentials, you will likely need to create a new access token in NetSuite.
Skip this step if you have already created a new access token.
A NetSuite Administrator will need to create an access token in NetSuite that will also be required to connect the integration.
- Click Manage Access Tokens from the Settings box on the bottom left side of the Home page in NetSuite (📸 Screenshot)
- Click New My Access Token (📸 Screenshot)
- In the Application Name field, select Routable Integration (📸 Screenshot)
- In the Token Name field, you can leave the default name or adjust it to your liking
- Click Save
⚠️ Warning: This information will not be viewable again after navigating away from the page, so you may want to save your Token ID and Token Secret in a separate document.
Updating your NetSuite credentials in Routable
Once you have your new access token, update your NetSuite credentials in Routable.
To update your NetSuite credentials in Routable, navigate to the Manage NetSuite page in your Routable workspace settings.
- Sign in to Routable and click on your name in the bottom left of the main navigation menu then select Manage integration
- On the Manage NetSuite page, in the Manage your integration connection status section, click Update credentials
- In the Update your NetSuite credentials page, input your new token ID and token secret then click Update and reconnect
- Routable will re-sync with your NetSuite account and then you can use Routable again
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