How do I apply a vendor credit to a payable?

You cannot apply a vendor credit directly to a payable within Routable. You must apply a vendor credit/credit memo to a bill in your accounting software before importing the bill to Routable.

If you need to apply a vendor credit to a bill that already exists in Routable, please do the following:

1. Cancel the payable/payment in Routable, but do NOT update your accounting software. In the Routable UI, follow the cancel flow and select Cancel on Routable and do not update on {accounting software}.
   
2. Reach out to our 💌 support team to let them know that you want to unlink the bill from your accounting software.
3. Once the payable is unlinked from the bill, import the bill with the credit applied and Routable will recognize the remaining amount due on the bill as the amount that you will pay.