If you’re enrolled in automatic billing (auto-debit) with Routable and would like to change the bank account used for payment, this article explains how it works and what steps to take.
How Auto-Debit Selects a Bank Account
At this time, our auto-debit process does not allow clients to directly select or update the specific bank account used for automatic withdrawals.
When an auto-debit is processed, Routable uses the following logic to determine which bank account to debit:
- If a valid bank account is connected to your Routable account, that account will be used.
- If multiple accounts exist and no default is set, the bank account used on the most recently completed Routable bill will be used or the one created first would be used.
Because of this logic, simply adding a new bank account to your Routable account does not automatically guarantee that future auto-debits will pull from the new account. We currently do not support selecting or overriding the funding account used for auto-debit on your behalf, please follow the steps below to change the specific bank account you want to be auto-debitted from.
How to Use a Specific Bank Account for Payment
If you would like a specific bank account to be used for an upcoming Routable invoice, the recommended option is:
Pay your Routable Invoice Manually
When you manually pay your Routable invoice, you can select the exact bank account you would like to use.
After a manual payment is made, that bank account may be used for future auto-debits based on the standard account selection logic described above.
Recommended Steps If You Need to Change Accounts
If you need to change the bank account used for your Routable invoices:
- Add the new bank account to your Routable account.
- Manually pay your next Routable invoice using the desired new bank account.
- After that is complete, let us know at billing@routable.com and we will automatically process for auto-debit the following billing cycle.
Looking Ahead
We recognize that more flexibility around auto-debit funding account selection would improve the billing experience. Enhancements to this process are being considered for future updates.
If you have questions about your billing setup or need assistance, please reach out to our billing team.